Help

What credit cards do we accept?

All major credit cards including Visa, Visa Debit, MasterCard. We regret to advise we do not accept Visa Electron, Switch, Diners Club, American Express or Debit Cards.

Credit Card Processing

MovieXpress uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

• All online credit card transactions performed on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by MovieXpress or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by MovieXpress.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

To help safeguard ourselves and our customers against any inappropriate use of credit cards, customers may be asked for credit card verification.  In these instances you will be contacted via email by one of our customer service team. 

When do you charge my credit card?

We only charge your credit card when your items are in stock and ready to ship.  We never charge you upfront or take deposits against your orders.

Cookies

The MovieXpress website utilises and stores cookies on your computer to record an id which is used to identify your session. This information is vital for our online shopping process and helps manage your shopping basket. Cookies are used for this purpose only and are in no way a detriment to your PC or online shopping experience.

Data Use

Statistical information regarding sales or page visits obtained through customer sessions may be used internally for marketing purposes, or at our discretion forwarded to reputable third parties. This information is collated from the amassed data available on our databases and contains no personal information relating to our customers.

Ordering by PayPal

Together with credits cards, we are also happy to accept PayPal as payment. 

What is a Declined Order?

A declined order notification means that your bank has rejected our request to debit your credit card for a number of possible reasons which includes: insufficient funds, cancelled card or a incorrect expiry date.

Please direct all enquires about declined orders to customercare@moviexpress.com.au

Wish List

Our Wish List service lets you create your own dream shopping list. Bookmark products that you'd like to purchase in the future.  These items will remain in your wish list until you choose to remove or buy them by ticking the appropriate checkboxes.

Please note: By placing items in your wish list does not guarantee the availability or the price. Availability and Price may change at a later date.  To guarantee current price, it is recommended that you place the order for any selected item as soon as possible.

Newsletter Subscription

Don’t miss out on a single bargain, special offers and general updates. Subscribe to the MovieXpress newsletter and keep up with all our latest news.  Click here to subscribe: http://www.moviexpress.com.au/newsletter/subscribe

To unsubscribe to any of our newsletters simply click onto the “unsubscribe” link provided at the bottom of the newsletter or review the settings under the 'My Account' page.

First Time Purchasers

Its too easy!   Simply place your items into your basket.  After completing your selection proceed to checkout. 

At this stage you must register as a user. Start of by adding your email and click on continue.  Proceed by adding in your personal details including your password and billing information.

On the next page you get to confirm your details, then proceed by making payment before submitting your order.

You will get an automated email confirming we have received your order and a further email when we have processed your order.

Processing and viewing your orders

We only charge your credit card when your items are in stock and ready to ship.  We never charge you upfront or take deposits against your orders.

You will always receive a email confirming that your order has been received by MovieXpress showing the items you have ordered together with pricing and a order number reference for your information.

Tax Invoices:  A further email together with your electronic tax invoice will be sent when your order has been processed.

To view your pending or shipped orders, simply log onto our site and click on “My Account” From here you can view your details including any “Orders Pending”.  You can Cancel Orders and change any of your personal details.

Returns Policy

If you have changed your mind or your item/s are faulty, MovieXpress is always happy to credit or exchange any unopened items within 14 days of delivery.

All items sent back to MovieXpress must clearly contain a Returns Authorisation Number (RA No.) on the back on the envelope which is issued by our customer care team.

All stock returned to MovieXpress must be received back in pristine condition and in the event it is damaged, we reserve the right not to accept these items and have them returned to you.

All postage costs incurred during the return process will be at the customers’ expense.

Contact Customer Returns (by email at returns@moviexpress.com.au) with your order number, items you want returned and a brief explanation of  why you want to return.  We will then contact you with instructions on how to return together with a RA No.

Order Cancellations

If we have not processed your order you may cancel or change your orders online at any time by logging on to the website with your email and password.    Go to “My Account” click on “Pending Orders” and from there you can cancel individual items or complete orders.

For offline orders please email customercare@moviexpress.com.au or alternatively call us on (08) 7071 0701. It is imperative that you allow 48 hours notice prior to shipping to guarantee offline order cancellations.

Does MovieXpress offer an advertising affiliates program?

Yes, we will be soon!

Does the item price include GST?

Yes, we include GST in the price for every item.

I haven't received a reply to my email, why?

We endeavour to respond to all emails within 48 hours (Mon - Fri) however more often you will receive a response within 24 hours.

Product that 'Usually Ships Within 5-10 Days'

Items displaying this status are currently not in stock. As we order from suppliers daily it could be that stock for this item is on its way to our warehouse. All orders displaying this status are not charged a shipping fee and we do not charge you until your item/s are ready to ship. 5-10 days is an estimate and quite often items are already on order and may ship earlier then stated. You will automatically be notified the moment we ship your order.

International Delivery Options

The charges below apply to each DVD dispatched from your order. Shipping charges are based on item quantity.

All costs exclude GST (Goods & Services Tax).

Estimated International Delivery Times

International orders are shipped by Australian Air Mail with delivery times averaging between 21-28 days. Occasionally international mail may experience unexpected delays for various reasons which could delay delivery times further. Unfortunately these delays are beyond our control and in such cases we ask that you allow 5 weeks before we order an investigation for any late delivery.

Customs Information

Your order may be subject to import duties and taxes, which are charged once a shipment reaches your country. Additional charges for customs clearance must be paid by you.

To avoid any unexpected costs we recommend that you check with your local customs office or post office for more information regarding importation taxes/duties that may be applicable to your order.

All international orders are ship with a customs declaration that requires us to state the value of the order.  It is recommended that you keep your orders to a minimum to avoid import duties.

Australian Shipping Options

As if our shipping prices weren't already low enough, MovieXpress are now offering FREE shipping under special circumstances for orders shipped within Australia!

FREE Australia Post Standard Delivery for 5+ Items*!

Order 5 or more DVDs or Blu-rays that exceed a total $20 in value and you can choose to have your order dispatched by Australia Post Standard Delivery for FREE! *Please note that your order must be greater than $20 in value to qualify.

FREE EXPRESS POST Delivery for 16+ Items!

When you order 16 or more DVDs or Blu-rays at our exceptional prices, you can elect to have your order shipped by Australia Post EXPRESS POST for FREE! That's overnight delivery to many areas in Australia at no charge! See below for next day delivery areas.

PLEASE NOTE: The system will automatically calculate and show shipping charges when checking out. However it is important that the right delivery method is selected. (Australia Post Standard Delivery or Express Post).  We do not change your requested method of delivery regardless of what you have ordered. 

*Offer valid until July 31st, 2009 and only available for delivery within Australia

All endeavours are made to ship all orders on the same day if received by 1:00pm E.S.T Monday to Friday. Orders received after 1:00pm will be shipped on the following business day. You will receive a email confirmation when your order is processed and is ready to be shipped. 

Estimated Australian Delivery Times 

Delivery via Australia Post Surface Mail is usually takes 3 - 5 days.

For next business day delivery, Express Post items can be sent to any of the following locations listed here:
http://www.auspost.com.au/BCP/0,1467,CH2431~MO19,00.html

What is region coding?

When a DVD disc is manufactured, a region code is applied at the authoring stage as to not allow this DVD to be played in any other territory then what it is intended for.

There are 8 region codes in use throughout the world:

Region 1 - Canada, United States
Region 2 - Europe, Western Asia, Egypt, Japan, South Africa, UK
Region 3 - Southeast Asia, South Korea, Hong Kong, Taiwan
Region 4 - Australia, New Zealand, Central and South America,
Region 5 - Africa, Central and South Asia, Belarus, Mongolia, North Korea,
Region 6 - Mainland China
Region 7 - Not In Use
Region 8 - International venues such as aircraft, cruise ships, etc.

Some DVDs may be encoded as Region 0, or Region All. These DVDs are compatible throughout regions 1-6.

Blu-ray discs are also region encoded, with the following regions codes:

Region A - Americas, East and Southeast Asia, U.S. territories, Bermuda
Region B - Africa, Europe, Australia, New Zealand, Oceania, Middle East, Netherlands,  French territories, Greenland
Region C - Central and South Asia, Mongolia, Russia, China

Some Blu-ray discs may also be Multi-region, ie A, B or C. These play in all regions.

Why is my DVD not shrink-wrapped?

Not all distributors shrink-wrap their product. Music titles and many of the budget titles are often not shrink-wrapped, however we guarantee that all product shipped from our distribution centre is brand new.